TALKS

Conflict Resolution / Navigating Difficult Discussions

  • Approaching difficult conversations

  • Beyond complaints and investigations

  • Mediation, listening, and common ground

  • Resolving conflict before it escalates

How do we tackle difficult conversations and conflict in the workplace or in our communities?

Dr. De Mello uses her training and experience as a mediator, coach and human rights lawyer to provide participants with tools they can use to become more comfortable with confrontation and conflict, and find mutually-agreeable resolutions to move forward.

De Mello uses over 20 years of work experience in the private, non-profit and government sectors to explore the ways in which we can learn to deal with conflict and confront it. She examines the gaps of formal mechanisms like investigations and complaint processes and explores the ways in which alternative dispute resolution and mediation can provide opportunities for understanding, growing and healing. She talks about the power of active listening and the peril of positions over interests. She shows the ways in which we can tackle conflict, so it doesn’t build up, and find mutually-agreeable resolutions to move forward.

70% of Canadians are conflict avoiders

Tanya shows the ways in which we can tackle conflict, so it doesn’t build up, and find mutually-agreeable resolutions to move forward.

  • “Toni’s data driven, thoughtfully researched presentation provided a solid backbone for an excellent training session which engaged our entire firm. She was dynamic and positive, speaking with both humour and vulnerability in a way that resonated powerfully with our firm. What I did not expect, and what made all the difference, was Toni’s ability to go beyond the academic material and to engage with the individual members of our firm, disarming skeptics, engaging allies and creating an atmosphere where everyone felt that they could be part of positive action and could reflect further on equity and inclusion.”

    —Dale Lastman, Chair of Goodmans LLP

CONTACT TANYA

To schedule a talk or consultation with Tanya for your organization, or to learn more, please fill out this form.

Or connect with Tanya on LinkedIn.

Illustration by Mariona López Bosch / Waitala